Agentic Commerce

Agentic Commerce

Agentic Commerce

January 8, 2026

Today's Briefing: January 8th 2026

NewsAgents Take

Agentic commerce is increasingly becoming a browser-level contest. As copilots and assistants move closer to checkout, control over the customer relationship shifts upstream toward whoever owns the interaction surface. Microsoft’s move to add agentic checkout into Copilot highlights how quickly this race is intensifying. Amazon’s posture illustrates both the upside and the risk. Agents can drive conversion and convenience, but they also threaten to abstract away brand, differentiation, and direct customer connection, particularly for marketplaces and merchants that rely on discovery rather than loyalty.

Microsoft adds agentic checkout to Copilot

Microsoft’s integration of checkout functionality into Copilot is a clear signal that agentic commerce is being treated as a core browser capability rather than an edge experiment. By embedding purchasing flows directly into an assistant that already sits across search, productivity, and navigation, Microsoft is positioning Copilot as a default decision layer rather than a destination.

For merchants, this raises familiar questions in a new form. Visibility, attribution, and brand presence become mediated by the agent. The closer checkout moves to the assistant, the more value shifts toward whoever controls that interface.

https://www.axios.com/2026/01/08/microsoft-ai-copilot-checkout

AI agents, crypto, and programmable payments

Galaxy’s research looks at the intersection of AI agents and crypto-based payment rails, framing them as complementary building blocks for autonomous commerce. The focus is on programmability, composability, and settlement logic that can operate without constant human intervention.

While much of this remains early-stage, the relevance for agentic commerce is conceptual rather than immediate. As agents gain more discretion, payment mechanisms that support conditional execution and machine-readable rules become more attractive, even if mainstream adoption remains distant.

https://www.galaxy.com/insights/research/x402-ai-agents-crypto-payments

Amazon and the tension between agents and marketplaces

This Forbes piece captures a growing contradiction in platform behaviour. Amazon is actively building agentic experiences that benefit its own ecosystem, while showing reluctance to allow external agents to operate freely on its marketplace.

The concern for merchants is structural rather than philosophical. If agents become the primary interface, marketplaces risk becoming interchangeable backends, with brand, loyalty, and differentiation diluted by abstraction. Amazon’s approach highlights how platforms may selectively embrace agentic commerce when it reinforces their position, while resisting it when it threatens control.

https://www.forbes.com/sites/johnkoetsier/2026/01/07/amazon-agentic-hypocrisy-agents-for-me-but-not-for-thee/

Agentic AI moves beyond experimentation

This PYMNTS research points to agentic AI transitioning out of controlled pilots and into production environments. The emphasis is on real-world deployment, organisational readiness, and the operational gaps that appear once agents interact with live systems.

For commerce teams, this reinforces a recurring pattern. The challenge is no longer proving capability, but managing consequences. Governance, monitoring, and accountability become central as agents move from sandboxed workflows into customer-facing decision paths.

https://www.pymnts.com/study_posts/agentic-ai-breaks-out-of-the-sandbox/

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